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Perfect Your CX
Reviews, Support and Creating Impactful Customer Touch Points
1 Hour
Friday, February 25, 2022
Speakers
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Jessica Grossman
Founder & CEO
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Lindsay Kolinsky
Partner Marketing Manager
Overview
A lot goes into your brand’s customer experience, including: social proof, onsite navigation, design, customer service, shipping & fulfilment, and more. It’s a lot for any brand to take on, so join Jessica Grossman, Founder & CEO of In Social in this exciting Masterclass, “Perfect Your CX: Reviews, Support, and Creating Impactful Customer Touch Points.”
We dive into:
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How to implement a full-circle approach to customer service and engagement,
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The most critical digital touch points to pay attention to,
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Best practices for proactively creating memorable customer experiences, and
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How to resolve issues when things go wrong.
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