Dedicated Onboarding Specialist
A dedicated onboarding specialist will take the lead on ensuring your successful launch of Okendo. They’ll take the time to understand your objectives and provide expert guidance on how to best achieve them.
We succeed, together
Our dedicated Customer Success team ensures you achieve your objectives with Okendo.
15,000+
Shopify brands grow with Okendo
Come to us when you need
- A "yes we can" partner
- Service you can depend on
- Deep industry expertise
What clients are saying
Implementation was frictionless. Okendo has been incredibly helpful with syndicating reviews between our expansion stores and offers great customer support.
Our migration was absolutely seamless. Okendo provided us with tremendous support and helped us import our existing reviews smoothly.
The best reviews app we've used to date! These guys have built an incredible platform, and even their latest Surveys product is awesome (we use them for post-purchase to capture NPS).
Super simple set-up, effective customizations, and exceptional support from customer success representatives.
Very great customer support, always helpful, and solves any issue we have! We recommend everyone use Okendo!
Great onboarding specialist who made setup and customization a cinch. Easy to navigate the app and set up flows within Klaviyo.
Amazing platform and even better service! They literally handle everything. I would highly recommend using them over any other tool - I have looked into many tools and they are the best.
The setup and onboarding process was seamless. We chose Okendo due to the integrations with our tech stack and the ability to highlight the authenticity and quality of our product via verified buyer reviews as we grow our brand.
How we acheive success together
How we work with you
1.
Strategize
Together, we’ll define an implementation plan that supports your goals, aligns with your workflows and delivers rapid impact.
2.
Launch
It’s launch day and Okendo is optimally configured, integrated with your tech-stack and familiar to your team. Let’s go!
3.
Accelerate
After launch, we’ll show you how to maximize the value of your programs using data and quick feedback loops.
4.
Grow
We’ll check in regularly to review goals and priorities, align on best practices and ensure your program is always optimized.
Who we are
Our expert teams
Onboarding
Personalized Go-Live Plan
Together, we’ll design and complete a mutual action plan that ensures you launch Okendo as quickly and smoothly as possible.
Ecosystem Collaborations
We’ll work closely with any agency or technology partners involved in your launch. With a network of 1,000+ partners, we have well established relationships that can accelerate success.
Success
Ongoing Optimization
Your dedicated Customer Success Manager will continually monitor your account, recommending new optimizations and alerting you to any issues.
Account Reviews
At least once a quarter, you’ll have the option to complete a full account review where we analyze program performance, identify opportunities for improvement and align on new goals and priorities.
Dedicated Support
Feel confident knowing Okendo’s expert team of customer success managers are available when you need to provide hands-on guidance and support.
Support
24/7 Support
Our team of global support specialists are always standing by and ready to help.
All The Channels
We’re available where you need us - live chat, email or phone.
Help Center
Access a complete library of detailed and actionable resources that empower you to get started, move fast and improve performance.
Solution Engineering
Technical Expertise
Our team of experienced Solution Engineers are available to provide hands-on assistance with complex implementations and updates.
API Support
Get direct guidance on how to utilize our developer APIs to achieve your custom build objectives.
Customized Solutions
Need Okendo integrated with a specific technology? A specific report? Our Solution Engineering team can build it for you.
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