We succeed, together

Our dedicated Customer Success team ensures you achieve your objectives with Okendo.


Shopify brands grow with Okendo

Come to us when you need

  • A "yes we can" partner
  • Service you can depend on
  • Deep industry expertise

What clients are saying

How we acheive success together

How we work with you



Together, we’ll define an implementation plan that supports your goals, aligns with your workflows and delivers rapid impact.



It’s launch day and Okendo is optimally configured, integrated with your tech-stack and familiar to your team. Let’s go!



After launch, we’ll show you how to maximize the value of your programs using data and quick feedback loops.



We’ll check in regularly to review goals and priorities, align on best practices and ensure your program is always optimized.

Who we are

Our expert teams

  • 01. Onboarding
  • 02. Success
  • 03. Support
  • 04. Solution Engineering


Dedicated Onboarding Specialist

A dedicated onboarding specialist will take the lead on ensuring your successful launch of Okendo. They’ll take the time to understand your objectives and provide expert guidance on how to best achieve them.

Personalized Go-Live Plan

Together, we’ll design and complete a mutual action plan that ensures you launch Okendo as quickly and smoothly as possible.

Ecosystem Collaborations

We’ll work closely with any agency or technology partners involved in your launch. With a network of 1,000+ partners, we have well established relationships that can accelerate success.


Ongoing Optimization

Your dedicated Customer Success Manager will continually monitor your account, recommending new optimizations and alerting you to any issues.

Account Reviews

At least once a quarter, you’ll have the option to complete a full account review where we analyze program performance, identify opportunities for improvement and align on new goals and priorities.

Dedicated Support

Feel confident knowing Okendo’s expert team of customer success managers are available when you need to provide hands-on guidance and support.


24/7 Support

Our team of global support specialists are always standing by and ready to help.

All The Channels

We’re available where you need us - live chat, email or phone.

Help Center

Access a complete library of detailed and actionable resources that empower you to get started, move fast and improve performance.

Solution Engineering

Technical Expertise

Our team of experienced Solution Engineers are available to provide hands-on assistance with complex implementations and updates.

API Support

Get direct guidance on how to utilize our developer APIs to achieve your custom build objectives.

Customized Solutions

Need Okendo integrated with a specific technology? A specific report? Our Solution Engineering team can build it for you.


Let’s Talk!