Actionable insights,
smarter marketing
Make better business decisions and elevate your brand with a continuous stream of reliable customer intelligence.
BUILD & STYLE
Create rich, engaging surveys
Choose from pre-built templates or design your own with our customizable builder.
- Match your brand’s colors, fonts, and imagery
- Choose from 8 question types, including multiple choice, rating scales, and open text
- Build multi-step surveys with logic that adapts to shoppers’ answers
“Nobody knows your brand better than your customers. That’s where surveys really come into play for us.”
Andrew Costaris, VP of Digital & Ecommerce
REACH & ENGAGE
Surveys at every touch point
Engage customers throughout the buying journey to maximize response rates.
- Deploy surveys onsite, post-purchase, via email, or with a shareable link
- Trigger surveys at the moments that matter most
- Responses display in customer profiles so your team can act on learnings
“Surveys are a great way to include the voice of the consumer without overburdening them. Making a product that meets their needs, one quick question at a time. It’s a win for both us and the customer.”
Sarah Shoemaker, Brand & Product Marketing
OPTIMIZE & PERSONALIZE
Insights that drive action
Clear the path to purchase with reliable insights into shopper behaviors.
- Analyze and understand customer behaviors
- Make optimizations based off metrics like impressions, completion rate, etc.
- Measure impact and guide marketing and product decisions
“By leveraging Okendo Surveys, Kut from the Kloth can make more informed decisions, optimize engagement strategies, and strengthen customer relationships—all while maintaining a frictionless and efficient feedback loop.”
Neil Popkin, Vice President at Brand.co
READY-MADE TEMPLATES
Get started with over 50 survey templates
Keep an active pulse on evolving consumer expectations with surveys that help uncover the insights you need to create the experience they want.
FEATURES & CAPABILITIES
More ways to build engaging surveys
Everything you need to launch, target, and act on customer feedback.
Profile enrichment
Collect customer preferences you need to power personalized marketing.
Survey rewards
Increase response rate with a range of incentive types that drive more sales.
Contextual targeting
Precisely target specific audiences based on online behaviors and profile data.
Email & SMS
Send timely, personalized text messages that convert with Klaviyo and Attentive.
Custom styling
Fine-tune every detail of your survey’s look and feel to match your branding and tone.
Paid media
Use insights to find more high-value audiences and maximize ad performance.
Profile enrichment
Collect customer preferences you need to power personalized marketing.
Survey rewards
Increase response rate with a range of incentive types that drive more sales.
Contextual targeting
Precisely target specific audiences based on online behaviors and profile data.
Email & SMS
Send timely, personalized text messages that convert with Klaviyo and Attentive.
Custom styling
Fine-tune every detail of your survey’s look and feel to match your branding and tone.
Paid media
Use insights to find more high-value audiences and maximize ad performance.
ANALYTICS
Dig deep on in-depth survey data
Quickly understand what’s driving satisfaction, retention, and revenue.
CASE STUDIES
See Surveys in action
See how leading brands use Surveys to understand their customers and grow revenue.
-
How Partners Coffee Turns Customer Feedback into an Annual Strategy
Read the case study65%
survey completion rate
26K
individual data points
-
How SABO Built their Dream Loyalty Program with Okendo
Read the case study9.3%
increase in AOV for loyalty members
11%
increase in conversion rate
-
Why Soylent Moved to Okendo from Fairing
Read the case study20%
survey response rate
30-40%
of customers make the first point of purchase in a retail store, Soylent discovered
Start turning feedback into growth
See how Okendo Surveys can turn customer insights into action.