Actionable insights, smarter marketing
Make better business decisions and elevate your brand with a continuous stream of reliable customer intelligence.
“Okendo gives us the actionable insights we need to better understand customers and improve our overall experience.”
— Jessica Cervellon, Head of Customer Experience
“Okendo Surveys took the guesswork out of reducing cart abandonment, enabling us to quickly find the issue and focus on the right solution.”
— Marlee Luttrell, Director of Marketing Strategy
“Okendo Surveys is magical! Our clients get rapid and invaluable insights for improving their marketing effectiveness.”
— Jessica Grossman, Founder & CEO
Attribution
Better attribution, smarter spending
Enhance attribution models with direct customer feedback to learn where they discovered you and what drove them to buy.
- Seamless post-checkout surveys
- Massive response rates
- Actionable revenue analytics
- Smarter budget allocation
Attribution
Better attribution, smarter spending
Enhance attribution models with direct customer feedback to learn where they discovered you and what drove them to buy.
Profile Enrichment
Know what they want
Collect the customer preference and behavior data you need to power more personalized, impactful marketing.
Personalization
More personal, more profitable
Push customer data to your marketing technologies so you can target the right people, with the right message, at the right time.
Send meaningful messages that convert
- Real time data sync with Klaviyo & Attentive
- Create more targeted customer segments
- Send more personalized messages & offers
- Generate more revenue-per-recipient
“Using data from Okendo to improve our abandon cart flows has been a total game changer! Click-through rate and revenue-per-recipient is the highest we've ever seen them.”
— Vera Yan, Co-Founder, Nimble Activewear
Send meaningful messages that convert
Let your data maximize your ad performance
- Use deep insights into top customers to find more high-value audiences
- Drive repeat purchases with more targeted and timely messaging
- Reduce reliance on 3rd party data
- Improve ROAS
Let your data maximize your ad performance
Elevate experiences, measure loyalty
Keep an active pulse on evolving consumer expectations with surveys that help uncover the insights you need to create the experience they want.
NPS®
Measure brand loyalty, identify advocates, and set benchmarks for continuous improvement.
CSAT
Monitor satisfaction, discover drivers of happiness, and spot problems early for long term wins.
CES
Minimize friction and prevent frustration by understanding customer efforts at every touchpoint.
Conversion Rate Optimization
Ask, optimize, convert.
Clear the path to purchase with reliable insights into shopper behaviors.
- Analyze and understand customer behaviors
- Identify conversion blockers and opportunities
- Quickly test optimization solutions
- Prevent wasted time on unsuccessful changes
- Measure impact and guide future strategies
Conversion Rate Optimization
Ask, optimize, convert.
Clear the path to purchase with reliable insights into shopper behaviors.
Survey at every touch point
Engage customers throughout the buying journey with targeted, in-moment surveys that maximize response rates.
Contextual Targeting
Maximize survey response rates and collect the most actionable insights by precisely targeting specific audiences based on online behaviors and profile data.
Question Logic
Gain deeper insights with personalized survey logic that automatically routes customers to different questions based on previous answers.
Survey Rewards
Increase response rates with flexible survey incentives that get customers engaged and drive more sales.
Survey Builder
Choose from pre-built templates, or create your own, with a customizable survey builder that includes 8 different question types and flexible styling options.
Get started with over 50 survey templates
Collect demographics
Learn customer preferences
Understand buying intentions
Identify attribution sources
Discover brand advocates
Measure customer satisfaction
20%
survey response rate
“The actionable customer data we get from Okendo Surveys helps us power more impactful engagements across channels.”
— Domenica Herrick, Director, eCommerce
The Okendo platform
Get more from your technology
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