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Building a Better CX with Customer Feedback

Strategies to Lower Churn, Build Brand Trust, and Increase CLTV

1 Hour

Tuesday, April 25, 2023

Speakers

  • Gabrielle San Nicola

    Agency Partnerships Manager

    Okendo Logo

  • Pallavi Malhotra

    Sr. Tech Partner Manager

  • Steve Yang

    Lead Client Strategy Manager

  • Sean Clanchy

    Managing Director, Swanky Australia

  • Bianca Dihoiu

    Head of Customer Support

Overview

Customer experience strongly influences customers’ views and attitudes toward your Shopify brand. And that means CX enormously impacts your bottom line and revenue.

With such high stakes, improving customer experience must be a priority. But what factors make a good CX? That depends, CX means something different for every customer, which is why listening to your customers is critical to building great customer experiences.

Join us as we chat with industry experts from Gorgias, Attentive, Swanky, and Littledata to uncover customer listening strategies to lower churn, build brand trust, and increase CLTV, including:

  • The power of using NPS, CSAT, and CES surveys.
  • How to create an internal feedback loop with your customer service team.
  • How to analyze conversations with your customers to gain actionable insights.

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