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Building a Better CX with Customer Feedback – APAC Edition

Strategies to Lower Churn, Build Brand Trust, and Increase CLTV

40 Minutes

Thursday, May 25, 2023

Speakers

  • Rachel Tyers

    SVP, Marketing & Partnerships

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  • Joel Tregoning

    Strategic Partner Manager

  • Steve Yang

    Lead Client Strategy Manager

  • Jess Paroz

    Head of Technology (Australia)

  • Alex North

    Account Executive

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Overview

Our CX webinar was so successful that we’re bringing it to you in APAC. This is your chance to hear directly from the speakers and ask all of your CX questions — live! Customer experience strongly influences customers’ views and attitudes toward your Shopify brand. And that means CX enormously impacts your bottom line and revenue.

With such high stakes, improving customer experience must be a priority. But what factors make a good CX? That depends, CX means something different for every customer, which is why listening to your customers is critical to building great customer experiences.

Join us as we chat with industry experts from Gorgias, Attentive, and Swanky to uncover customer listening strategies to lower churn, build brand trust, and increase CLTV, including:

  • The power of using NPS, CSAT, and CES surveys.
  • How to create an internal feedback loop with your customer service team.
  • How to analyze conversations with your customers to gain actionable insights.

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