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Building a Better CX with Customer Feedback – APAC Edition
Strategies to Lower Churn, Build Brand Trust, and Increase CLTV
40 Minutes
Thursday, May 25, 2023
Speakers
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Rachel Tyers
SVP, Marketing & Partnerships
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Joel Tregoning
Strategic Partner Manager
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Steve Yang
Lead Client Strategy Manager
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Jess Paroz
Head of Technology (Australia)
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Alex North
Account Executive
Overview
Our CX webinar was so successful that we’re bringing it to you in APAC. This is your chance to hear directly from the speakers and ask all of your CX questions — live! Customer experience strongly influences customers’ views and attitudes toward your Shopify brand. And that means CX enormously impacts your bottom line and revenue.
With such high stakes, improving customer experience must be a priority. But what factors make a good CX? That depends, CX means something different for every customer, which is why listening to your customers is critical to building great customer experiences.
Join us as we chat with industry experts from Gorgias, Attentive, and Swanky to uncover customer listening strategies to lower churn, build brand trust, and increase CLTV, including:
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The power of using NPS, CSAT, and CES surveys.
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How to create an internal feedback loop with your customer service team.
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How to analyze conversations with your customers to gain actionable insights.
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