Hear From 5 Brands Why They Switched From Yotpo to Okendo
A slow reviews widget. Support tickets that stall. A renewal quote that climbs every year while the product stays the same. If this is your sentiment about your current retention platform, you should keep reading.
For a growing number of Shopify brands, that was the tipping point with Yotpo, and the reason they started looking for an alternative.
Below, five Okendo customers explain why they left Yotpo, what the migration was actually like, and what changed after the switch. They’re five of the 18,000+ Shopify brands now using Okendo. These are their words.
Here’s the TLDR: brands move from Yotpo to Okendo for five recurring reasons.
- Better value for the price
- More responsive support
- Faster and more accessible on-site widgets
- Deeper integrations like Klaviyo
- Richer zero-party customer data
Yotpo vs. Okendo: What These Brands Were Comparing
Here’s how the two stacked up on the things that actually drove these switches.
| What brands compared | Yotpo (as described by these brands) | Okendo (after switching) |
|---|---|---|
| Value for price | Felt high relative to the value delivered | A more attractive price point |
| Customer support | Fell short of expectations | Responsive, hands-on, invested in results |
| Site performance | Bulky widget that slowed the site | Lightweight, with no hit to load speed |
| Accessibility | Widget was not ADA compliant | ADA compliant out of the box |
| Integrations | A weaker fit for the stack | Native Klaviyo integration |
| Data and reporting | Hard to pull meaningful insights | Zero-party data and cleaner reporting |
| Product roadmap | Slower to adapt | Forward-thinking and fast-evolving |
Want the granular view? Dig into the full Okendo vs. Yotpo comparison, the feature-by-feature breakdown, and the pricing comparison before you decide. And if you’re ready to move, our Yotpo migration guide walks through exactly how the switch works.
1. Terra Kaffe: Better Support, Customization, and Pricing Than Yotpo
Terra Kaffe makes premium connected espresso machines for a loyal, hands-on community. They were a Yotpo customer for years before Cate Marques, Head of CX, led the move to Okendo.
On why they started looking:
“We partnered with Yotpo for years and ultimately felt that the feature set, customization, and brand support all fell well short of what we paid for the platform. Frankly, the value was not there, for us or for our customers.”
On what stood out about Okendo during the search:
“When we began researching alternatives to Yotpo, Okendo quickly stood head and shoulders above the competition.
Okendo provided a comparable feature set to Yotpo, but with more robust support, increased customization, and a more impressive product roadmap, all at a far more attractive price point.
We were impressed by every member of the Okendo team we spoke to during the investigatory phase. They deeply understood the product, quickly addressed our many questions even when they had to loop in other team members, and gave us confidence that we’d be well-supported in our partnership.”
“We used to be on Yotpo and couldn’t stand it. When we switched to Okendo, every single person we worked with was amazing. We’ve loved Okendo so far.”
— Cate Marques, Head of CX, Terra Kaffe
Terra Kaffe also runs Okendo Referrals, driving a 215x ROI and an 8.6% referral conversion rate from that channel. Read the full case study →
2. Suitshop: A Smooth Yotpo Migration and Hands-On Support
Suitshop outfits wedding parties and big occasions, so a clean shopping experience matters. Katy Eriks, Director of Customer Experience, walked through the migration and what’s improved since.
On the migration and onboarding experience:
“Onboarding was smooth. Our onboarding manager sent a doc with clear steps, to-do lists, help docs, and helpful videos to keep us on track to reach our desired launch date. We easily imported reviews from our previous provider, which came with immediate insights on number of reviews, average rating, and most reviewed products.”
On what’s improved most since switching:
“A more user-friendly dashboard. It’s easy to reach a human for support who really wants to see you gain more reviews and succeed. And we’ve seen an increase in the number of reviews received.”
“The Okendo team will be your brand cheerleaders, and they know their stuff. Use their knowledge and you can only succeed.”
— Katy Eriks, Director of Customer Experience, Suitshop
3. Mnml: A Reviews and Loyalty Platform That Fits the Tech Stack
Mnml builds its stack around tools that work well together. Already on Okendo for reviews, Darren Yuen, CRM & Lifecycle Marketing Manager, turned to Okendo for loyalty too, and one integration sealed it.
On what led them to look beyond Yotpo:
“We were looking for something that integrated better with our tech stack. We were already on Okendo for reviews, so Okendo was our first choice for loyalty. The integration with Klaviyo made it a no-brainer for us.”
On what made Okendo stand out:
“Okendo had great customer support and was a great fit for our tech stack.”
“Evaluate your tech stack and see which platform provides the features you value the most. For us, it was Okendo.”
— Darren Yuen, CRM & Lifecycle Marketing Manager, Mnml
4. Cornbread Hemp: A Faster, ADA-Compliant Reviews Widget
Cornbread Hemp operates in the tightly regulated hemp space, where site performance, accessibility, and compliance carry real weight. Katherine Goodman, Director of Retention Marketing & Customer Experience, had three concrete problems Yotpo couldn’t solve.
On what pushed them to evaluate alternatives:
“A few things pushed us to start evaluating alternatives. The biggest issue was performance. The Yotpo widget was bulky and noticeably slowed down our site, which is a real problem when you’re trying to optimize conversion and load times.
On top of that, the onsite widget wasn’t ADA compliant, and accessibility is non-negotiable for us. We want every customer to be able to read reviews and make informed decisions about our products, full stop.
We also found it increasingly difficult to pull meaningful insights out of the platform. Analyzing review data took more effort than it should have.
Between the site drag, the compliance gap, and the clunky reporting, it became clear we needed a solution built with modern DTC brands in mind.”
On what made Okendo stand out:
“Okendo checked the boxes Yotpo was missing. The widget is ADA compliant out of the box, which immediately solved a problem we’d been trying to work around. It’s also significantly lighter and faster on the front end, which matters for both user experience and SEO.
The analytics and reporting were a major factor. Being able to actually slice and understand our review data without jumping through hoops has been a game changer.
And as a brand operating under the unique restrictions of the hemp space, we needed a partner that could work within our multisite setup and help us stay compliant across our storefronts. Okendo’s flexibility there gave us confidence they understood the complexity we operate in.”
On the improvements since switching:
“The wins have been felt across the board.
For our customers, the onsite experience is faster and accessible to everyone. Reviews load cleanly, and the widget works the way it should for shoppers using assistive technology.
For our team, the biggest unlock has been data. We can pull insights quickly, spot trends in customer feedback, and use that information to inform product development, marketing, and CX decisions.
Staying compliant across our multisite structure is also far less of a lift than it used to be. It’s one of those tool swaps where we keep finding new benefits months after the migration.”
— Katherine Goodman, Director of Retention Marketing & Customer Experience, Cornbread Hemp
5. Rhoback: A More Future-Proof Platform With Better Customer Data
Rhoback, the activewear brand, wanted a partner moving as fast as they were. After years on Yotpo, they made the switch. Samantha Gagliardi, Associate Director of Customer Experience, shares what changed.
On what led them to look elsewhere:
“We were really looking for a partner that was continuing to evolve and improve the customer review experience overall. Yotpo is obviously a major player in the space, but we felt like they weren’t adapting as quickly as we needed them to. Okendo felt much more forward-thinking, which made the switch feel like an easy yes for us.”
On what’s changed for their team:
“The biggest change has honestly been the amount of zero-party data we now have access to, things like age, height, who they purchased for, and more. I’m able to pull all of that directly into reports, which gives us a much better understanding of who our customers are and how they shop. It’s been super helpful for identifying patterns and making more informed decisions across the business.”
Their full take, shared on the Shopify App Store:
“After using Yotpo for years, we decided to make the switch to Okendo, and it’s been a fantastic decision.
The platform immediately felt more future-proof, with a more intuitive interface and dashboard that makes day-to-day management easier and more efficient.
One of the standout benefits is how lightweight and performance-friendly their technology is. We can display Okendo’s widgets across our site without any negative impact on loading speed, something that was a growing concern with our previous provider.
Their onboarding team made the transition seamless, and customer support has been top-tier: fast, helpful, and genuinely invested in our success. Highly recommend Okendo for any growing brand looking for a robust, modern reviews and referrals platform.”
— Samantha Gagliardi, Associate Director of Customer Experience, Rhoback
The Pattern Behind All Five
Five different brands across espresso machines, formalwear, streetwear, hemp wellness, and activewear all told a version of the same story:
- Yotpo stopped justifying its price
- Site speed and accessibility were real, measurable problems
- Okendo’s team stood out from the first conversation, not just the sales pitch
- Migration was smoother than expected, with hands-on onboarding
- The data got better, with more zero-party data and cleaner reporting
- None of them found just a reviews tool. They found a platform partner.
Frequently Asked Questions About Switching From Yotpo to Okendo
Does Okendo import existing Yotpo reviews? Yes. Okendo imports all of your existing review data and visual UGC from Yotpo, including star ratings, written reviews, and photo and video content. It’s a process we’ve refined across thousands of migrations, so you keep the social proof you’ve already earned. Our step-by-step migration guide covers exactly how it works.
Can I move my Yotpo loyalty program too? Yes. Okendo imports your full loyalty dataset, including points balances, points earned, and VIP tier names and status for each customer. Your onboarding manager handles the transfer so members don’t lose what they’ve built.
Is migrating from Yotpo to Okendo difficult? No. Every paid plan includes a dedicated onboarding manager who runs the data import and guides setup against your target launch date, backed by 24/7 live chat and a full help center. Most brands describe the switch as smooth and low-lift.
Is Okendo more affordable than Yotpo? For most brands, yes. Okendo uses transparent pricing based on monthly order volume, and several things Yotpo charges extra for, such as a dedicated onboarding manager, a success manager, and additional store domains, are included with Okendo. Brands on the full platform can save up to 40%, or up to 30% on a multi-product bundle. See the Yotpo vs. Okendo pricing breakdown for the detail.
Is the Okendo reviews widget ADA compliant? Yes. Okendo’s review widget is ADA compliant out of the box and engineered to be lightweight, so reviews stay accessible to shoppers using assistive technology without slowing your site.
Does Okendo integrate with Klaviyo? Yes. Okendo has a deep native Klaviyo integration that syncs reviews, ratings, loyalty activity, and zero-party data into Klaviyo, so you can trigger personalized flows and segments. It’s one of the most common reasons brands consolidate their stack on Okendo.
Will switching from Yotpo slow down my site? No. Okendo’s widgets are built to be lightweight and fast-loading, so you can display reviews across your store without the page-speed drag heavier widgets can cause. Faster load times support both conversion and SEO.
Does Okendo support multiple stores or domains? Yes. Okendo includes unlimited additional domains at no per-domain charge, which makes it a strong fit for brands running multisite or multi-region storefronts. Yotpo typically charges per domain.
Does Okendo offer a Yotpo contract buyout? Yes. If you’re still locked into a Yotpo contract, Okendo offers a contract buyout so you can switch now instead of waiting for renewal.
Keep Reading
- Okendo vs. Yotpo: the full comparison
- How to Migrate From Yotpo to Okendo: A Complete Guide for Shopify Brands
- Okendo Reviews vs. Yotpo Reviews: Key Feature Differences
- Okendo Loyalty vs. Yotpo Loyalty: Key Feature Differences
- Yotpo Pricing vs. Okendo Pricing: Which Offers More Value?
Thinking About Making the Switch?
These brands already did the homework. If you’re weighing the same move, start here:
- Switching from Yotpo? See our contract buyout offer →
- Still comparing? Read the full Okendo vs. Yotpo breakdown →
- Ready to see it live? Book a demo with our team →
