Why Outwork Nutrition Chose Okendo Loyalty: A Platform that Works with Excellent Customer Service
About
Outwork Nutrition makes science-based supplements to support customers’ training goals without the overhyped promises or exaggerated claims.
Challenges
After listening to feedback from customers on providing a loyalty program, the team at Outwork Nutrition knew they needed to implement the right program into the customer experience to deliver on expectations.
Solution: A Consolidated Platform with Products that Work Seamlessly
- After using Okendo Reviews, the team at Outwork Nutrition knows that any product Okendo releases is robust and easy to use. So instead of using a different loyalty platform, they waited for the launch of Okendo Loyalty.
- Being able to consolidate Reviews and Loyalty makes day-to-day operations more efficient.
- Outwork Nutrition set up a simple loyalty program where customers receive $1 for every 50 points earned. The simplicity of the program increases customer engagement.
- The loyalty program helps turn loyal customers into Superfans. Customers are rewarded for not only purchases, but also for writing a review and following the brand on Instagram.
Results
- 19% in AOV uplift within 30 days of launching the program.
- High engagement with a 75% coupon usage rate from customers.
- 10% customer enrollment rate.
“We chose Okendo Loyalty because of our great experience with Reviews. Unlike our previous provider, Yotpo, Okendo works seamlessly and the customer service is excellent.”
Chris Boyd
COO, Outwork Nutrition
Product
Loyalty
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