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Pricing

Why Outwork Nutrition Chose Okendo Loyalty: A Platform that Works with Excellent Customer Service

Product

Website

outworknutrition.com

Vertical

Health & Wellness

Region

North America

67x

ROI

19%

AOV uplift

10%

enrollment rate

Key takeaways

01 Consolidated Reviews and Loyalty into one easy-to-use platform.
02 Okendo Loyalty helps Outwork Nutrition turn customers into Superfans.

About

Outwork Nutrition makes science-based supplements to support customers’ training goals without the overhyped promises or exaggerated claims.

Challenges

After listening to feedback from customers on providing a loyalty program, the team at Outwork Nutrition knew they needed to implement the right program into the customer experience to deliver on expectations.

“With Okendo Loyalty, we’ve seen a 19% AOV uplift within just 30 days of launching the program.”

Chris Boyd

COO

Outwork Nutrition

Solution: A Consolidated Platform with Products that Work Seamlessly

After using Okendo Reviews, the team at Outwork Nutrition knows that any product Okendo releases is robust and easy to use. So instead of using a different loyalty platform, they waited for the launch of Okendo Loyalty.
Being able to consolidate Reviews and Loyalty makes day-to-day operations more efficient.
Outwork Nutrition set up a simple loyalty program where customers receive $1 for every 50 points earned. The simplicity of the program increases customer engagement.
The loyalty program helps turn loyal customers into Superfans. Customers are rewarded for not only purchases, but also for writing a review and following the brand on Instagram.

“We know any product Okendo releases will perform better than similar products on the market.”

Chris Boyd

COO

Outwork Nutrition

Results

19% in AOV uplift within 30 days of launching the program.
High engagement with a 75% coupon usage rate from customers.
10% customer enrollment rate.

“We chose Okendo Loyalty because of our great experience with Reviews. Unlike our previous provider, Yotpo, Okendo works seamlessly and the customer service is excellent.”

Chris Boyd

COO

Outwork Nutrition