Rivo Pricing vs. Okendo Pricing: Which Offers More Value for Shopify Brands
Okendo Delivers More Value on Every Plan
Rivo’s pricing page shows two options: $499/month for its Accounts product, or Custom for its Loyalty Tech Stack. The $499/month price for Accounts has no published order volume cap, no customer count limit, and no usage tier structure on the pricing card. The Loyalty product has no published price at all. Brands evaluating Rivo cannot model what they will pay at any stage of growth. Okendo Loyalty starts at $99/month, with pricing published across every order volume tier all the way through enterprise.
Okendo Loyalty wins against Rivo on the three things Shopify brands actually care about when comparing loyalty platforms:
- Published pricing brands can model from day one, starting at $99/month
- Every loyalty feature included on every plan, instead of feature gating like Rivo
- Dedicated onboarding and account management included on all Okendo plans, not reserved for Rivo’s Enterprise Plan
“Okendo had great customer support and was a great fit for our tech stack. Evaluate your tech stack and see which platform provides the features you value the most. For us it was Okendo.”
— Darren Yuen, mnml
At a Glance: How Okendo and Rivo Compare on Value
| Area | The Core Difference | Why It Matters |
|---|---|---|
| Pricing transparency | Okendo Loyalty starts at $99/month, with published pricing across every order volume tier. Rivo shows $499/month for Accounts (with no published order volume or usage limits) and Custom pricing for its Loyalty Tech Stack (with no published price). | Brands evaluating Rivo cannot model what they will pay at any stage of growth. With Okendo, total cost is clear before the first sales call. |
| Enterprise Plan gating | Okendo includes custom earn rules, checkout extensions, Shopify account extensions, custom CSS styling, and the Loyalty API & webhooks on every plan. On Rivo, every one of these is Enterprise Plan Only. Store credit rewards and paid memberships are not self-service on Rivo. | The features that define a competitive loyalty program should not require an expensive custom contract, like they are with Rivo. With Okendo, brands can build a differentiated program from day one without hitting feature capability walls. |
| Program depth on standard plans | Okendo offers its proprietary Loyalty Strategy Modeller, program backdating up to 12 months, member anniversary rewards, variable point redemptions per tier, store credit as a native reward, and Shopify POS enrollment on every plan. Rivo’s standard plans do not match this depth. | Having a data informed loyalty strategy is the first step to success. Then, it’s crucial for brands to utilize all key loyalty mechanics like per-tier redemption values or program backdating from the beginning as these functionalities are not easily added later. |
| Klaviyo integration | Okendo offers advanced Klaviyo loyalty flows with real-time data sync, dynamic content blocks, and pre-built templates for tier upgrades, redemption nudges, and expiry reminders on every plan. The hub describes Rivo’s standard Klaviyo integration as basic. | Loyalty data flowing through Klaviyo email and SMS flows directly impacts repeat purchase rate. Basic integration leaves revenue on the table. |
| Support model | Okendo includes dedicated onboarding managers and account managers at standard plan tiers, with 24/7 live chat from US and Australia-based teams. The hub lists Rivo’s onboarding manager, account manager, and merchant services as Enterprise Plan Only. | Optimising loyalty over time is where most brands struggle. A team invested in your outcomes should not require an enterprise contract. |
How Each Platform Prices
Rivo
Rivo’s pricing page shows two options: Accounts (Personalized Shopping) starting at $499/month, and Custom Plan (Loyalty Tech Stack) at custom pricing. The Accounts product is Rivo’s customer accounts platform with features like wishlists, passwordless login, and wallet passes. The Custom Plan is how brands access Rivo’s loyalty, referrals, and memberships products.
Neither option lets a brand model what they will actually pay. The $499/month Accounts card lists no order volume cap, no customer count limit, and no usage structure. The Custom Plan has no published price at all. Brands work with sales to learn what their plan will cost, at any stage of growth, for either product.
Okendo
Okendo’s pricing page offers three options: individual products, three-product bundles, or the full Platform. Pricing is published across every order volume tier.
Individual product pricing starts at $19/month for Reviews, Referrals, Quizzes, and Surveys. Okendo Loyalty starts at $99/month.
Bundles of three products are 30% less than buying individually. The full Okendo Platform (all five products) is 40% less. Onboarding and success management are included on Okendo plans.
What Rivo Gates Behind Its Enterprise Plan
Rivo’s standard plans cover the basics: a points program, VIP tiers, basic referrals, and a customer portal. For a brand launching loyalty for the first time, that is a reasonable starting point.
Several features that most brands consider essential to a competitive loyalty program are gated to Rivo’s higher tiers or are not available self-service. The following sit behind Rivo’s Enterprise Plan or require account-managed setup:
| Feature | Rivo |
|---|---|
| Custom earn rules | Enterprise Plan Only |
| Checkout extensions | Enterprise Plan Only |
| Shopify account extensions | Enterprise Plan Only |
| Shopify checkout extensions | Enterprise Plan Only |
| Custom CSS styling | Enterprise Plan Only |
| Loyalty API & webhooks | Enterprise Plan Only |
| Onboarding manager | Enterprise Plan Only |
| Account manager | Enterprise Plan Only |
| Merchant services | Enterprise Plan Only |
| Store credit rewards | Not self-service |
| Paid memberships | Not self-service |
| Discount controls | Basic (Okendo: Advanced) |
| Tier reporting | Basic (Okendo: Advanced) |
| Loyalty landing page builder | Basic (Okendo: Advanced) |
| Klaviyo loyalty flows | Basic (Okendo: Advanced) |
The practical effect: a brand wanting custom earn rules, checkout extensions, branded CSS styling, API access, or a dedicated onboarding manager is in Enterprise Plan territory on Rivo. Store credit, which is a baseline reward type for most modern loyalty programs, requires account-managed setup. Okendo includes all of the above on every plan, with published pricing brands can model from day one.
What Okendo Includes on Every Plan
Okendo takes a different approach to feature gating. Every feature in Okendo Loyalty, Okendo Referrals, Okendo Quizzes, and Okendo Surveys is included on every plan. Price scales with order volume. The feature set does not change.
A brand at 500 orders per month launches with the same loyalty toolkit as an enterprise customer.
Program build
Okendo Loyalty includes the Strategy Modeller, full VIP tiers with per-tier earn multipliers and per-tier redemption values, store credit as a native reward type, custom earn rules, percentage discount rewards, free shipping rewards, free product rewards, points expiration controls, member anniversary rewards, achievement badges, Shopify POS enrollment, and program backdating up to 12 months. All program build features are available on every Okendo plan.
Rivo gates custom earn rules to its Enterprise Plan. Store credit and paid memberships are not self-service on Rivo. Achievement badges, member anniversary rewards, program backdating, and per-tier redemption values are not native to Rivo’s program build.
Loyalty displays
Okendo includes the Loyalty Launcher (a persistent floating widget showing points balance, tier, and rewards), an advanced landing page builder, free product redemption module, post-review enrolment module, PDP points preview, achievement badges, Shopify checkout extensions, Shopify account extensions, and custom CSS styling. All on every plan.
Rivo gates custom CSS styling, Shopify account extensions, Shopify checkout extensions, and checkout extensions to its Enterprise Plan. Its standard landing page builder is basic compared to Okendo’s advanced builder.
Comms and integrations
Okendo includes advanced Klaviyo loyalty flows with real-time data sync, dynamic content blocks for points balances and VIP tier status embeddable in any email, and pre-built templates for points-earned notifications, tier upgrade announcements, redemption nudges, and expiry reminders. The Loyalty API & webhooks are included on every plan.
Rivo’s standard Klaviyo integration is basic by comparison. The Loyalty API & webhooks are gated to Rivo’s Enterprise Plan.
Support
Onboarding managers and account managers are included on Okendo plans. 24/7 live chat is available, with response times measured in minutes. The Okendo team works exclusively with Shopify brands and is based in the US and Australia.
Rivo’s onboarding manager, account manager, and merchant services are Enterprise Plan Only.
Why Platform Breadth Matters for Pricing
Rivo offers Loyalty, Referrals, Accounts, and Memberships. Okendo’s customer marketing platform covers five products: Reviews, Loyalty, Referrals, Quizzes, and Surveys. That difference in product breadth shapes what data the customer profile can hold, how features can trigger off each other, and how much a brand pays in total across vendors.
On Okendo’s loyalty landing page, an enrolled member can write a review from the earn section without leaving the loyalty experience. After they submit, they see how many points they just earned, their updated balance, and the rewards they can redeem right now. A feedback moment turns into a re-engagement moment. These are native touchpoints built into the product, not integrations stitched together.
The same logic applies across the platform. A positive review can trigger a referral invite automatically. A quiz completion can award points and enroll the customer in the loyalty program in one session. Survey responses, review history, and quiz answers all feed the same customer profile that powers personalization.
Rivo does not offer Reviews, Quizzes, or Surveys products. Brands needing those capabilities buy separate vendors, each with its own contract and its own data layer.
The cost side of this matters too. Brands evaluating Rivo often forget to add up what the rest of the stack costs. A reviews platform, a quiz tool, and a survey tool are not free. Okendo’s Platform bundle covers all five products at 40% less than buying individually, with published pricing across every order volume tier.
For a feature-by-feature breakdown of how Okendo Loyalty compares to Rivo, the Okendo vs. Rivo comparison hub has the full detail.
Support: Who Picks Up the Phone
Loyalty programs do not run themselves. The support structure behind the platform determines how quickly you launch, how well you optimize, and how much of the strategic work you end up doing alone.
Rivo’s onboarding manager, account manager, and merchant services are all Enterprise Plan Only. Brands on Rivo’s standard plans handle launch, optimization, and program strategy largely on their own.
Okendo includes dedicated onboarding managers and account managers on its plans, with 24/7 live chat. The support team is based in the US and Australia. Every Okendo loyalty program launches with a tailored success plan and a financial model built in partnership with the onboarding team, including mapping reward structures, projecting program economics, and pressure-testing the approach before launch.
Side-by-Side Summary
| Okendo | Rivo | |
|---|---|---|
| Published loyalty starting price | $99/month | Custom-quoted |
| Pricing transparency | All tiers published with order volumes | $499 Accounts (no limits shown), Custom Loyalty (no price) |
| Store credit rewards | All plans | Not self-service |
| Paid memberships | Early Access | Not self-service |
| Custom earn rules | All plans | Enterprise Plan Only |
| Checkout extensions | All plans | Enterprise Plan Only |
| Shopify account extensions | All plans | Enterprise Plan Only |
| Shopify checkout extensions | All plans | Enterprise Plan Only |
| Custom CSS styling | All plans | Enterprise Plan Only |
| Loyalty API & webhooks | All plans | Enterprise Plan Only |
| Onboarding manager | Included | Enterprise Plan Only |
| Account manager | Included | Enterprise Plan Only |
| Merchant services | Included | Enterprise Plan Only |
| Discount controls | Advanced | Basic |
| Tier reporting | Advanced | Basic |
| Landing page builder | Advanced | Basic |
| Klaviyo loyalty flows | Advanced | Basic |
| Strategy Modeller | Yes | No |
| Program backdating (up to 12 months) | Yes | No |
| Member anniversary rewards | Native | No |
| Variable point redemptions per tier | Yes | No |
| Achievement badges | Yes | No |
| Reviews product | Yes | No |
| Quizzes product | Yes | No |
| Surveys product | Yes | No |
| Top 500 Shopify brands using | 18.4% | 5.4% |
| Multi-product discount | Up to 40% off | Custom bundle |
So, Which Offers More Value?
For most Shopify brands, Okendo. Three reasons stand out.
Pricing brands can actually plan around. Okendo Loyalty starts at $99/month, with pricing published across every order volume tier. Rivo shows $499/month for Accounts with no published order volume or usage limits, and Custom pricing for its Loyalty Tech Stack with no published price at all. Brands cannot model Rivo costs at any stage of growth without a sales conversation.
Every loyalty feature, every plan. Okendo includes custom earn rules, checkout extensions, custom CSS styling, the Loyalty API & webhooks, dedicated onboarding managers, and account managers on every plan. On Rivo, every one of these is Enterprise Plan Only. Store credit and paid memberships are not self-service on Rivo. The features that define a competitive program should not sit behind a top-tier custom contract.
A platform that scales without forcing a custom contract. Rivo offers Loyalty, Referrals, Accounts, and Memberships. Brands serious about retention also need reviews, quizzes, and surveys, each as a separate vendor on Rivo. Okendo includes all five products in one platform with published bundle pricing at up to 40% off.
Rivo may make sense for early-stage Shopify brands that want a low-cost loyalty app and aren’t yet thinking about reviews, quizzes, or unified customer data. For brands whose retention strategy starts and ends with a points program at the entry tier, Rivo can be a reasonable fit. For any Shopify brand serious about retention as a strategy, the comparison favours Okendo: more capability included on standard plans, published pricing, and a platform that scales without forcing a custom contract.
Next Steps
Read the full comparison
See every feature comparison table, customer review summary, and market adoption data on the Okendo vs. Rivo hub page.
Go deeper on the loyalty feature differences
For a feature-by-feature breakdown of how Okendo Loyalty compares to Rivo across program build, displays, integrations, and unified customer data, read Okendo Loyalty vs. Rivo: Key Feature Differences for Shopify Brands.
Ready to migrate from Rivo?
Okendo imports core loyalty data from Rivo including points balances and tier status. Customers keep everything they have earned. Read the Switching from Rivo to Okendo guide for full details.
Explore Okendo Loyalty
See rewards, tiers, displays, communications, analytics, and enterprise features on the Okendo Loyalty product page.
Book a demo
Ready to see what Okendo Loyalty looks like for your brand? Talk to a loyalty expert at okendo.io/book-a-demo.
Frequently Asked Questions
Which is cheaper: Rivo or Okendo?
Okendo Loyalty starts at $99/month with published pricing across every order volume tier. Rivo does not publish a loyalty starting price on its pricing page; the only published number is $499/month for the separate Accounts product. Without published Rivo loyalty pricing, brands cannot make a side-by-side cost comparison without contacting Rivo’s sales team.
How much does Rivo cost per month?
Rivo’s pricing page shows two options: Accounts (Personalized Shopping) starting at $499/month, and Custom Plan (Loyalty Tech Stack) at custom pricing. The $499/month Accounts price has no published order volume cap or usage limits. The Custom Plan has no published price. Both options require a sales conversation to learn what a brand will actually pay.
How much does Okendo Loyalty cost?
Okendo Loyalty starts at $99/month. Published pricing is available across every order volume tier with every loyalty feature included on every plan.
What features does Rivo gate behind its Enterprise Plan?
Rivo gates custom earn rules, checkout extensions, Shopify account extensions, Shopify checkout extensions, custom CSS styling, Loyalty API & webhooks, onboarding managers, account managers, and merchant services to its Enterprise Plan. Store credit rewards and paid memberships are not self-service on Rivo.
Does Okendo include VIP tiers on every plan?
Yes. VIP tiers, including per-tier redemption values, points multipliers, points expiration, and exclusive perks, are included on every Okendo Loyalty plan.
Can I switch from Rivo to Okendo?
Yes. Okendo supports full data migration from Rivo, including points balances, earned points, VIP tier names, and tier status per customer. The Okendo onboarding team handles the process.
Does bundling Okendo products save money?
Yes. Bundles of three products are 30% less than buying individually. The full Okendo Platform (all five products) is 40% less than individual pricing.
Pricing and feature data sourced from rivo.io/pricing and okendo.io/pricing as of May 2026. Pricing is subject to change. Verify current details with each vendor.
