Create a Revenue Stream for Your Agency with Okendo
Lindsay Kolinsky | May 16, 2023
Mar 9, 2022
Senior Marketing Lead
Mar 9th 2022
Okendo’s reimagined Gorgias integration streamlines customer service operations so teams can help customers faster than ever.
Customer service just got an upgrade. As a Gorgias preferred partner, Okendo optimizes customer service workflows, giving teams the tools they need to moderate and respond to reviews directly from Gorgias tickets.
It’s all about efficiency.
90% of U.S. customers rate an immediate customer service response (immediate being 10 minutes or less) as “important” or “very important” — making timely responses a critical component for strong customer retention. Additionally, nearly a third of customers expect businesses to respond to emails in one hour or less.
Deeper integration means your systems work better together. By using the expanded Okendo integration, not only will you provide faster response times to customer inquiries, you’ll equip your team to work more efficiently—it’s customer service, evolved. Say goodbye to duplicate data entry, increase productivity with your existing staff, and provide better service—no app-hopping required.
“Okendo’s elevated integration with Gorgias provides merchants with an impressive set of features to create, respond, moderate, and manage reviews all within the Gorgias dashboard. Delivering on our promise of exceptional customer service is a collaborative effort and having a partner like Okendo, whose setting new industry standards for customer reviews, is exactly why this deeper integration will be transformative to the customer experience.”Philippe Roireau, VP of Business Development and Partnerships
Okendo’s Gorgias integration automatically creates tickets in Gorgias based on the content in each Okendo review. Now you have the opportunity to completely moderate, manage, and respond to those reviews from the Gorgias ticket without interrupting your workflow.
Here’s a look at the ways the enhanced functionality can help your business manage the customer experience.
“We’ve seen amazing results with Okendo’s Gorgias integration. We used to toggle between multiple applications in order to respond to reviews. Now, our workflow is extremely efficient—we’ve decreased response time by 59%. Our customers feel valued when their voices are heard and acknowledged so quickly. Nothing is more important to us.”Marnie Werth, Senior Manager, Customer Experience
This integration is available now for all Okendo plans. Use our setup guide to get started with Gorgias, and take your customer service operations to the next level by adding the power of Okendo reviews. For more information on the integration, head over to our feature page.
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