Inside JAXXON’s Journey to 100,000 5-Star Reviews
The systems, strategies, and tactics behind high-impact reviews and UGC at scale
Tuesday, February 10, 2026 | 12PM PST / 3PM EST
Speakers
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Caela Castillo
Director of CX
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Dean Palmer
Senior Product Manager - Reviews
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Kayley Podruski
Partner Training & Enablement Manager
Overview
Join Caela Castillo, Director of CX at JAXXON and the Okendo team, for a live conversation unpacking the systems, strategies, and tactics that enabled JAXXON to consistently collect five-star reviews and UGC at scale — and how you can apply the same approach using Okendo.
To get the most value from the discussion, we recommend checking out the full playbook. Access the playbook here.
What You’ll Learn:
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The strategies JAXXON used to scale to 100,000 five-star reviews
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How to activate reviews across the customer journey to drive conversions
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How to build scalable systems for collecting high-quality UGC photos and videos
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Best practices for leveraging review performance data
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Live Q&A
