Brand.co Transforms Kut from the Kloth's Customer Marketing With Surveys
Kut from the Kloth has built a loyal following with its premium denim and apparel, designed to fit every woman perfectly.
To better understand customers at scale, the brand partnered with Brand.co to implement Okendo Surveys, seamlessly collecting real-time feedback across key moments in the customer journey.
Brand.co Transforms Kut from the Kloth's Customer Marketing With Surveys
With Okendo’s intuitive, easy-to-use platform, Kut from the Kloth deployed both on-site and post-purchase surveys, turning customer feedback into actionable insights. Visually digestible reports surfaced key trends, helping the brand refine products and enhance the shopping experience.
Deep integrations with Klaviyo and Attentive helped Kut from the Kloth further activate these insights, automatically triggering email and SMS flows based on survey responses—enabling segmentation and personalized messaging.
The results? Since launching the survey, Kut from the Kloth has collected over 15,000 responses, with participants converting 133% more often and spending 20% more per order.
“Partnering with Okendo has been an exceptional experience. From in-depth discussions on expanding product offerings to their responsiveness in supporting our clients, Okendo consistently proves to be a reliable and forward-thinking partner. ”
